Arrive Alive Guarantee
ARRIVE ALIVE GUARANTEE: TSM Aquatics proudly guarantees live arrival on all of our livestock. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (FedEx posted time), along with clear photos of the deceased item, both in the shipping bag, and out of bag. In the event that a buyer does not contact TSM Aquatics within the specified 2 hour time frame, we reserve the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY. NOT DOING SO VOIDS ALL DOA COVERAGE. No returns on purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). Once the livestock is in your aquarium, we have no control over the conditions, so no warranty is implied past delivery. There will be no refund on shipping charges under any circumstance. You as the credit card holder agree not to "Charge Back" any charges. If free shipping was applied to the order we will deduct all shipping costs from the credit. TSM Aquatics is not responsible for carrier delays, lost packages or other acts beyond our control.