Arrive Alive Guarantee

ARRIVE ALIVE GUARANTEE: TSM Aquatics proudly guarantees live arrival on all of our livestock. In the event of DOA (Dead On Arrival) we must be contacted within 2 hours of package delivery (FedEx posted time), along with clear photos of the deceased item, both in the shipping bag, and out of bag. In the event that a buyer does not contact TSM Aquatics within the specified 2 hour time frame, we reserve the right to decline DOA coverage. Such cases will be reviewed at management’s discretion. BUYER MUST BE AT LOCATION TO RECEIVE DELIVERY. NOT DOING SO VOIDS ALL DOA COVERAGE. No returns on purchases. Verified DOA’s will be fully credited towards future purchases (minus any shipping charges). You will have 90 days from issued date to use the gift card before the balance expires. Once the livestock is in your aquarium, we have no control over the conditions, so no warranty is implied past delivery. There will be no refund on shipping charges under any circumstance. You as the credit card holder agree not to "Charge Back" any charges. If free shipping was applied to the order we will deduct all shipping costs from the credit. TSM Aquatics is not responsible for carrier delays, lost packages or other acts beyond our control.

Once these live animals are in your possession you acquire 100% of the care and responsibility of the animal, this includes further observations of the health of the fish and interactions with your current livestock. We cannot guarantee full eradication of all parasites but have one of the most thorough processes in the industry. We confirm a successful quarantine via random scrapes, clips and gill samples viewed under a microscope. We will not release fish from a system that does not pass this process. It would not be possible to complete this process on every inch of every fish.