TSM Aquatics proudly guarantees live arrival on all of our livestock. Any "DOA Claims" must be reported within 2 hours of delivery and must be accompanied by a photo of the item in question. TSM Aquatics is not responsible for any losses due to carrier delays, mishandling or weather, as these things are far beyond our control. That being said, it is our right to delay any shipment if we feel the weather may pose an issue. You, the customer, agreed to file any shipping related claims with the carrier. TSM Aquatics will only issue refunds in the form of a credit to be used on future orders.There will be no refund on shipping charges under circumstance. You as the credit card holder agree not to "Charge Back" any charges. We are not responsible for any losses due to improper care. Please rest assured that TSM Aquatics will work with you to resolve any issues that arise.
We ship to the 48 contiguous states. We do not ship to Puerto Rico, American Samoa, Alaska or Hawaii.
Customers can receive free Livestock Shipping on Orders OVER $300! That includes corals, inverts or saltwater fish. If your order is $299.99 or under, you will see a shipping cost for the order.
All livestock items ship via FEDEX priority overnight for a flat rate of $25.00 to all customers who live in New Jersey, New York, Delaware, Maryland, and Pennsylvania. Customers who live outside of those states, pay $45 for Fedex Overnight Shipping.
In the case of a DOA, shipping fees are not refundable.
Saturday delivery is available for an extra charge. Shipping is to the billing address only unless other arrangements are made via email. We do not ship to PO'S, APO'S or FPO'S. Once your order has been confirmed you will be notified by email to schedule a shipping date. We will not ship any livestock unless the shipping date has been agreed upon. A tracking number will be sent via email once the item ships. All items must ship within one week of placing the order.